A parent raises a complaint from their portal or the app, against one of their children. It reaches that child's class teacher and the school administration, and the reply appears back in the parent's portal.

For the office, the screen opens with the figures that matter — how many are waiting for a reply, how long the oldest has been waiting, the average time taken to answer — and then lists every complaint one to a row. Rows left unanswered for three days or more are tinted. Click a row to read it in full and reply without leaving the list. Filter by status, by class, by free text, or show only the unanswered.