Before you call

• A page says you have no permission. Your role does not include that right. A Super Admin can grant it.
• A parent cannot sign in. Check the account exists on the family's page and that it is active.
• A result is not visible to parents. The exam has not been published.
• A challan is missing a transport or hostel fee. The child is not attached to a route or a room.
• The biometric device shows offline. Check the device's network settings against the Biometric Devices screen, and its clock.
• Messages are not arriving. Check test mode is off and the gateway has credit.

Reaching us

IT Artificer installs, trains and maintains this system. When reporting a problem, tell us what you were doing, what you expected and what happened instead — and the exact number of any challan, receipt or student involved.